Chick-fil-A Ranked Slowest Drive-Thru Again, #1 In Customer Service

Chick-fil-A / Facebook

According to the American Customer Satisfaction Index (ACSI) Restaurant report for 2019-2020, Chick-fil-A is the “King of Fast Food.”

The report is based on interviews with 9,511 customers who all ate at restaurants between April 2019 and March 2020. The data showed that full-service restaurants outperformed the fast food industry when it came to customer satisfaction during the beginning of the pandemic.

Customer satisfaction with full-service restaurants scored 79 out of 100 and limited-service restaurants scored 78 out of 100. David VanAmburg, Managing Director at the ACSI said in a statement that it was remarkable how the restaurant industry was able to meet customer demands even during lockdowns.

“Full-service restaurants showed tremendous adaptability by how quickly they pivoted from traditional dine-in to takeout and delivery options. As the industry becomes even more digitized, restaurants’ ability to evolve with the times should only benefit them moving forward,” FOX 43 reported David saying in a statement.

Out of all the restaurants on the list, Chick-fil-A held the number one spot for the best fast-food segment scoring 84 out of 100. The few others ranked as so:

• 80 – Dominoes
• 79 – Pizza Hut
• 79 – KFC
• 78 – Starbucks
• 78 – Chipotle

It ranked number one for accuracy, customer service, and taste but ranked the slowest, according to the Quick-Service Restaurant Drive-Thru study. Take a look at the video below for the news report.